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Before calling out an emergency electrician, check with your neighbours or others in your street - you may find that their power has gone down too. This is because electricity is supplied to the street in 3x phases – don’t worry about this too much but you may find you may be on 1x of the phases, which has gone down, but a lot of your neighbours have still got electricity.
So it is just best to check not just your next door neighbours but a few houses down the street, and even across the street to, to ascertain have they got a power cut as well.
It may be the case that there has been a local power cut, and your local electricity distributor (UK power networks) otherwise known as UKPN.
UK Power Networks provide the cabling and power distribution to the majority of the UK, although you may be paying a separate electrical company for your electricity, they are the ones that supply the cabling, whether it is an overhead lines, or under the ground.
That telephone reception for UK Power Networks is based in Ipswich, where the telephone operators will talk calmly through with you as to what needs to be done, and to find out what the situation is.
Please give these people as much information as possible, as this will help and speed up the return of your electricity. Should there have been high winds and trees falling down, road blockages, or holes appearing in the ground nearby please do let them know.
For those customers around the Tunbridge Wells area, you will find it interesting to know that one of their gentlemen telephone operators originally came from Crowborough, so whilst they are organising an emergency team out to you, you might even be talking about Tunbridge Wells in Crowborough!
Calls to UK power networks are free, and the callouts are free as well! (Apart from the obvious where you may have damaged a cable on your property coming into it, but the engineers will quickly find the issue and get the repair carried out).
For more information, or immediate Help Give us a Call on 01892 531728 which is active 24/7.
Alternatively fill out our web enquiry form, and we will respond quickly.
I've used Electricians from Bright Spark 3 times to date , inc. a for a test certificate prior to buying my property. At all times the Electricians have provided a first class service with easy to understand advice and the work completed to a high standard. Many thanks to Karen and the Team.SC
Karen runs a great company. She is that very rare breed of taking care, respecting and rewarding her employees. In turn, Terry who carried out our work showed due care and attention and completed works with such professionalism. He interacted with my inquisitive little boy who may, one day may, become an electrician - he certainly had a great role.model to follow!
I was very pleased with the quick response and the job was successfully done by a nice Tradesman the cost was competitive And will call this company to carry out any further work.
Our timer on our central heating went and my husband was miles away at work,it was early evening when I phoned karen, but straight away she told me not to worry,to send a photo of the timer and she'd sort it out,and she did, an electrician came out with a new timer fitted it and was gone, brilliant service from start to finish, will definitely use them again and would highly recommend them
Your electrician Philip was punctual, friendly and very efficient. Would certainly use you again and recommend your company.
